> and can be handled by a few staff (not waking up the whole team).
That's what this is though. With every setup I've seen there's a rotation of primary and secondary pagers for each team. When something breaks the primary is paged, if they don't answer within a few minutes the secondary is paged. If they need outside help they can page an individual person by name or just a team. e.g. I need help from a DBA, I page the DBA team and the primary is paged.
If you have 4-5 incidents a month this gives you a team available to handle any overnight issues without having to hire a bunch of people to twiddle their thumbs 90% of the time.
That's what this is though. With every setup I've seen there's a rotation of primary and secondary pagers for each team. When something breaks the primary is paged, if they don't answer within a few minutes the secondary is paged. If they need outside help they can page an individual person by name or just a team. e.g. I need help from a DBA, I page the DBA team and the primary is paged.
If you have 4-5 incidents a month this gives you a team available to handle any overnight issues without having to hire a bunch of people to twiddle their thumbs 90% of the time.