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		tveita on April 12, 2014 \| parent \| context \| favorite \| on: A Tipless Restaurant is a Well-Run Restaurant? What about the studies Jay Porter links to in his blog posts? https://www.hotelschool.cornell.edu/research/chr/pubs/tools/... http://tippingresearch.com/uploads/managing_tips.pdf

doublerebel on April 12, 2014 [–]

I have read both studies. Neither suggest "abandoning principles." Both suggest common techniques for good sales (i.e. calling customers by name, upselling, being personable). This is no more a game than sales in any other situation.

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