I could consistently re-create antennagate on my iphone 4 every single time I "held it wrong." I was forced to completely change the way I help my phone, permanently.
If this makes you think it's not a premium product, or the best out there, go get a different product. What's so wrong with that? I want a pony, but dammit Apple doesn't offer ponies. Saying "I WANT A PONY FROM APPLE NOW" isn't going to make it so. Quit bitching and take your business elsewhere. If you happen to think the iPhone is still the best even with this problem, then get a case or hold the phone differently.
I agree with Politician A on every point except one. So since we have that one disagreement, I'm going to vote for politician B instead, with whom I disagree on every issue but this one.
One issue doesn't mean you have to hate the phone as a whole, or stop using it. The more acceptable response is to ask that the issue be fixed. Just because an iPhone has signal issues that are inconvenient doesn't mean it's not the phone that this person likes better than the others.
It's a problem with the phone. Apple offered a free solution, put a case on it. If you don't like that solution, what do you want them to do about it? Re-engineer the phone just for you and give you a replacement? It's not like this was a 1-off problem, like Joe's phone was defective so we replace Joe's phone. EVERY phone was made the same with this problem. You can't just "fix it" for Joe. It isn't a matter of customer service where they can just fix the issue.
You're missing the point. Just because there's one problem with the iPhone, no matter how many people it affects, doesn't mean it's automatically a bad choice if every other feature is what you're looking for in a smartphone. If the antenna makes a phone 90/100 but every other phone is still at best 80/100, does switching platforms make sense? It's still a valid issue to complain about, but not enough to make the decision to abandon the platform for some people.
The point is, the iPhone is what these customers were looking for. They still like it enough to keep it, and they like it enough to complain when there are quality issues rather than switch.
I think you're missing my point. What do you want Apple to do about it? They gave everyone a free case with which it works fine. It wasn't a quality issue, it was a design issue. These are different things. No amount of QA will fix a design issue.
What possible other response from a customer service perspective could you want here?
