yeah, honestly i'm baffled... don't they have a whole team for marketing and communications? it's a slap in a customer's face... i've been on this subscription for 9 years, and now with enshittification, scott galloway, rutger bregman and cory doctorow all shouting off the roofs to cancel US-based subscriptions it's like no one on their public comms team is reading the room; like at all.

and on top of that they added this joke of a list of features supposed to justify the decision... as if i had previously been asked about if i'd want "AI-powered item naming. wow, what a shitshow.