> The reality of the situation is: If it were enough of a problem that the bad outweighed the good, people wouldn't use it, but yet they still do, so it's not enough of a problem.
The key words are monopoly and lock-in. Those things can really scramble the bad vs good equation.
> Does Microsoft actually have a monopoly on anything these days? Maybe gaming? I saw its like 95% windows on Steam.
Monopoly doesn't always mean 100% of the market. They're still the leader by far in desktop operating systems, and pretty much everyone who has a computer as work has an Office license allocated to them.
The key words are monopoly and lock-in. Those things can really scramble the bad vs good equation.