I read this as they built the “tools” (automation, orchestration, monitoring, etc.) for this system, not the system itself; which aligns with the common definition of SRE.
Yes that is the normal case. The post was refuting the assertion that one engineer can run these services indefinitely as previously the OP had the help of SWEs oncall and also fixing bugs.
The cache clusters size are also described here for anyone who wants a good technical read over speculation. https://www.usenix.org/system/files/osdi20-yang.pdf