You are taking about general trust into brand. That's not what the trust means in this context.
We are talking about trust for Google to launch a new product or service. It's not worth to users nor businesses to direct any money or effort into anything new Google makes because it's not for long.
Google simply can't be trusted to do that. Partial list of products estalishing this trend: Meebo, Buzz, Orkut, Google+, Notebook, SideWiki, Google Schemer, Google Spaces, Google Checkout, Google Directory, Google Sync, Google Hangouts, iGoogle, Google Knol, Google Lively, Google Moderator, .... Complete list is over 200 items long.
Actually, I'm not. I understand you disagree, but your view simply isn't backed up by data. You are exactly the kind of person I mentioned who feels a certain way, and believes that means the data backs up their feeling, but it doesn't.
Rather then assert your feelings as truth, please show any meaningful data that says the general public doesn't trust Google to launch products. It should not be hard to find if you're right.
As an aside, I was responsible for Google moderator for the majority of its life. It was never launched except as a "use this if you like it" type thing (we considered it but chose not to make a formal product offering).
The launch blog post (which only appeared on the app engine blog) makes this super clear: "Several of our colleagues and visitors to Google have asked if we could make it available externally for any kind of talk, presentation and/or event. Conveniently, Google App Engine launched in April and made it easy for us to do this! As a result, we're pleased to release this tool, now called Google Moderator, on Google App Engine."
We were asked by some folks to let them use it, and it was easy enough, do we did it. We kept it around for folks for 7 years. Just about everyone using it had moved on.
The turndown notice was a generic one I approved because we got asked to have some random public facing answer in case anyone cared. IE so that Michael Arrington didn't just make stuff up out of thin air to support whatever his narrative of the week was. We were spending our time helping the small number of users, so I didn't care about the accuracy of the notice. It is correct that we didn't productize it due to usage and other reasons. It still remains used internally.
I know that data doesn't fit your narrative either, so I suspect you'll discard it or argue rather than change your view.
This is actually why your view doesn't match the data - you are focused on conforming the data to your view instead of your view to the data. Citing moderator in the same list as actual products shows that.
Exactly this. Would I trust a new google offering by putting a bunch of my money, time, dependences into it? Hell no. The history is too strong that this offering will likely only be around for a short time and then be unceremoniously shut down and leave you hanging. Ironically, the fact they they keep doing this becomes a self fulfilling prophecy.
We are talking about trust for Google to launch a new product or service. It's not worth to users nor businesses to direct any money or effort into anything new Google makes because it's not for long.
Google simply can't be trusted to do that. Partial list of products estalishing this trend: Meebo, Buzz, Orkut, Google+, Notebook, SideWiki, Google Schemer, Google Spaces, Google Checkout, Google Directory, Google Sync, Google Hangouts, iGoogle, Google Knol, Google Lively, Google Moderator, .... Complete list is over 200 items long.