It's incredibly frustrating to watch Heroku's leadership squander what they've been given stewardship of.
Heroku has a decade-plus of goodwill and developer recognition, and that is being burned to the ground rather quickly.
How about acknowledging that the Free tier is going away because Heroku is basically in keep-the-lights-on mode at this point? The number of engineers who have been laid off or quit has gutted the company, to the point that fighting abuse and spam is not possible, nor is active feature development.
I've submitted a support ticket several times and get a canned response from some poor sod in India who has no idea what is going on. Heroku's Support used to be the model of "how it's done." Now it's a joke.
And security is a joke, as demonstrated by the April "incident" that lasted two months. Reading between the lines, it seems that nobody knows what exactly happened, and the team is probably still waiting for more fallout.
I don't envy your position Bob, you've probably been told to kill Heroku by your leaders, all of whom have never used Heroku nor can explain what a dyno is.
Completely agree on their support. I used to get support from actual engineers who would resolve my issues quickly, but now I get agents who know nothing and eventually connect me to an engineer after days of back and forth “tech support.”
Heroku has a decade-plus of goodwill and developer recognition, and that is being burned to the ground rather quickly.
How about acknowledging that the Free tier is going away because Heroku is basically in keep-the-lights-on mode at this point? The number of engineers who have been laid off or quit has gutted the company, to the point that fighting abuse and spam is not possible, nor is active feature development.
I've submitted a support ticket several times and get a canned response from some poor sod in India who has no idea what is going on. Heroku's Support used to be the model of "how it's done." Now it's a joke.
And security is a joke, as demonstrated by the April "incident" that lasted two months. Reading between the lines, it seems that nobody knows what exactly happened, and the team is probably still waiting for more fallout.
I don't envy your position Bob, you've probably been told to kill Heroku by your leaders, all of whom have never used Heroku nor can explain what a dyno is.
A sad day in the developer world indeed.