Not just that, trivial bugs aren't getting fixed. The charts showing response times, for instance, sometimes go crazy when you change the settings for time window or interval.
My dude, I spent many thousands of dollars on Heroku over many years. I've reported bugs to customer support and nothing changed or improved, for years. I appreciate you're reaching out, but that bridge is burnt. The trust is gone. I ran into a bit of trouble getting set up with Render and one of their PMs reached out directly to learn more. Heroku replied to virtually all of my customer support issues with messages gaslighting me that the problems were my fault or "Try debugging your application with New Relic".
Forget little bugs... the big picture is far more important. I cannot recommend anyone use this product given recent (years) inattention.
Since you work for Heroku / Salesforce, letting your users know if this is a dead product or not would be a good first step. If not dead, explain why there have been no updates and what is to be expected moving forward.
Heroku is very much alive. On your comment about what is to be expected.... stay tuned.
Given that, I also don't want to forget the little bugs, I believe they are important to a great user experience. I think this is true for any product, but especially true for Heroku.
@countspongebob, I hope you take HN's reaction back to your team & management. Not doing so, not replying, that will probably be the nail in the coffin from the HN crowd, which is highly influential in the industry.
