Yep this is true. I work in online escrow. It's basically the original "smart contract", and until we are able to reliably digitize purchase events it's hard to beat. I have friends who talk about smart contracts, not understanding that it's currently very difficult for a computer to recognize events like "buyer has taken possession of merchandise", whereas it's pretty easy for a human.
The reality is very few people know they can chargeback and most use debt & instant payment option for low ticket high volume transactions.
If something was holding crypto from being used to pay for daily essentials, it is not charge back ability.