20% of companies are knocking it out of the park, and 50% are nowhere near a leaderboard. I expect such folks are correct in their observation, but work for the 50%. Perhaps you work for one that is getting a promoter score.

My advice to friends looking for a job, ask them what their NPS is. The leaders in NPS are leaders in employee engagement. If they don’t know, or it’s bad and your role isn’t to make it better, look elsewhere.