This is something that surprised me when I was reading the Phoenix Project: sometimes making quick decisions and quick actions is more important than making sure "everyone has something to do". In fact it's very common.
It's important that your bottlenecks are never waiting for a task to complete. It's important that firefighters of your organizations are ready for anything that could block important processes or bottlenecks. It's important that certain tasks are ready to accept a new job so WIP doesn't accumulate and lead times are kept low.
It's important that your bottlenecks are never waiting for a task to complete. It's important that firefighters of your organizations are ready for anything that could block important processes or bottlenecks. It's important that certain tasks are ready to accept a new job so WIP doesn't accumulate and lead times are kept low.