yes and there is also often departmental budget arb going on here
Devs in engineering org now have to spend more time on self-service portals & chasing tickets because the manager of the infrastructure org laid off a bunch of sysadmins.
I once worked at a bank where even replacing a physical disk in a US datacenter involved a ticketing system which dispatched tickets to India.
The remote guys would then, presumably, raise some sort of internal ticket so the guy physically in US could you know.. replace a bad disk.
Turnaround on bad disk swaps went from hours to weeks. As the hardware aged, we started to have enough disk failures pile up on RAID arrays that data losses occurred.
Devs in engineering org now have to spend more time on self-service portals & chasing tickets because the manager of the infrastructure org laid off a bunch of sysadmins.
I once worked at a bank where even replacing a physical disk in a US datacenter involved a ticketing system which dispatched tickets to India. The remote guys would then, presumably, raise some sort of internal ticket so the guy physically in US could you know.. replace a bad disk.
Turnaround on bad disk swaps went from hours to weeks. As the hardware aged, we started to have enough disk failures pile up on RAID arrays that data losses occurred.
Somewhere someone in infra cut his budget though!