The latter. Usually when my Microsoft Surface Book 2 (the flagship consumer device, for context) BSODs for the third time in a day because MS couldn't be assed to fix compatibility/thermal issues with the graphics card that was one of the highlight features of the device, or the tablet undocking (another highlight feature) fails, or their "Modern Standby" drains the battery from 100% to 0% overnight (Is it the 3AM wake-up to phone home? Weird ancient USB controller issues? Who knows!), I tend to just go to reddit or the Microsoft support forums and see how many other people are complaining without finding any solutions. No time to blog.