I founded a company that, in the 1990s, was implementing a Visa/Mastercard/(Amex, IBM, HP, Sun, RSA, Netscape) backed "Standard" for credit card payments. IBM had "invented" the spec's predecessor in Zurich Switzerland.
We were in Austin, Texas. Tiny, but scrappy. Our first customer was the largest card payment processor in Zurich Switzerland (blocks away from that IBM R&D lab!) and they were an IBM shop.
Somehow, we beat IBM in our toe-to-toe attempt to sell into that account. (Less marketing, and more sales "grit"). I asked their project leader later - "Why?". He said that at the end of the day, they knew that they were one of 100 IBM banking customers. And that they were our "first". When deploying "new" technology, they wanted a vendor that will kill themselves trying before they let the customer fail. They knew, simply, that we wanted, that we needed, their success more than IBM did...
I founded a company that, in the 1990s, was implementing a Visa/Mastercard/(Amex, IBM, HP, Sun, RSA, Netscape) backed "Standard" for credit card payments. IBM had "invented" the spec's predecessor in Zurich Switzerland.
We were in Austin, Texas. Tiny, but scrappy. Our first customer was the largest card payment processor in Zurich Switzerland (blocks away from that IBM R&D lab!) and they were an IBM shop.
Somehow, we beat IBM in our toe-to-toe attempt to sell into that account. (Less marketing, and more sales "grit"). I asked their project leader later - "Why?". He said that at the end of the day, they knew that they were one of 100 IBM banking customers. And that they were our "first". When deploying "new" technology, they wanted a vendor that will kill themselves trying before they let the customer fail. They knew, simply, that we wanted, that we needed, their success more than IBM did...